Help Center & Support | True Match Kenya

Email Desk

For billing inquiries,general account issues and Diaspora account support.

Available Mon-Fri, 8 AM to 6 PM (Nairobi Time).

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Photo Success Guide

In 2026, authenticity is everything. Profiles with clear, verified photos get 10x more matches.

Face the Camera: Your face should be clearly visible without heavy filters.
Liveness Check: Use our in-app AI scan to get the "Verified" badge.
No Group Shots: The first photo must be only you.
No Nudity: Explicit photos result in an immediate permanent ban.

AI Photo Verification

Our system scans for deepfakes and catfishing to keep the community safe.

Frequently Asked Questions

Go to 'Credits', select your plan, and enter your phone number. You will receive an M-Pesa STK Push to enter your PIN. Once done, credits are added instantly.

Yes. True Match Kenya is a registered Data Controller. We encrypt your chats and never share your phone number with other users.

Absolutely! Use your international number to register. For payments, we accept all major International Credit cards via our secure gateway.

This is a special badge for users who have completed their full bio and passed our AI authenticity check, indicating they are seeking a serious, long-term partner.